Employee of the Quarter – Q1 2017

May 1, 2017 by OLDHAM GOODWIN

Oldham Goodwin Award Recognition

Congratulations to Our Employee of The Quarter

Randi Shaw – Courtyard New Braunfels, PM Banquet Manager


Oldham Goodwin began the employee recognition program to show our appreciation and recognition of employees who exemplify the embodiment of the core values of Oldham Goodwin. Each of our eleven hotel properties were tasked with nominating one employee who they felt provided exceptional customer service, contributed to cost saving initiatives, improved workflow and productivity, leads by example, and goes the extra mile. Randi was nominated because of her commitment to the Courtyard New Braunfels; however she was selected for her business report that has contributed to additional business and return clients.

Shell Oil continually mentions Randi and her level of customer service. She has contributed to revenue generating initiatives, rather than cost savings alone. She works to keep cost down, and productivity up. For example, earlier this year Marriott rolled out a new beverage program and Randi suggested improvements which have allowed for better communication and guest interaction. She works to keep cost down in the Food & Beverage department by understanding the importance of proper inventory levels as well as serving alcohol by using the correct measuring tools. Additionally, Randi is always on time and often one of the first in or last out, only to return bright and early the next morning. Randi can often be found role-playing with new associates to prepare them for our Brand Standards Audit. Randi has also taken an interest in understanding the sales aspect of the business, and that one lead can generate hundreds of room nights in the hotel industry. It is clear that Randi takes pride in her work and always delivers service with a smile.

Oldham Goodwin currently employees over 500 people but only one per quarter can be selected for the honor of the Company-Wide Employee of the Quarter. Today it was our honor to present this award to Randi Shaw at the Courtyard New Braunfels River Village, along with $500, in recognition of her hard work and dedication to excellence.

Oldham Goodwin Award Recognition

Courtyard By Marriott New Braunfels River Village Wins Second Consecutive Gold Circle Award

June 3, 2013 by OLDHAM GOODWIN

Courtyard Marriott River Village New Braunfels

Bryan, TX — Courtyard by Marriott New Braunfels River Village was honored at the Annual Marriott CFRST (Courtyard, Fairfield Inn, Residence Inn, Springhill Suites and TownePlace Suites) General Manager Conference in Orlando, Florida with a second consecutive Marriott Gold Circle Award. The Marriott Gold Circle Award recognizes the top 6% of properties within Marriott’s hotel brands measured by customer satisfaction over a calendar year. The Courtyard by Marriott New Braunfels River Village placed 47th out of 837 Courtyard properties (top 5.6%) in 2012 to qualify for the second consecutive year.

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Courtyard By Marriott New Braunfels River Village’s Overall Guest Satisfaction Scores Place In Top 10% Of Brand

April 24, 2012 by OLDHAM GOODWIN

Courtyard Marriott River Village New Braunfels

Oldham Goodwin is pleased to announce that the Courtyard by Marriott New Braunfels River Village, a 125 room, on the Guadalupe River & IH-35, has placed in the top 10% of brand Overall Guest Satisfaction Scores for the second half of 2011.

“Guest satisfaction has become a core value within the operation of the Courtyard by Marriott New Braunfels River Village. Management has instilled this value into the staff, all the while making it a fun, competitive work environment. Face it, without our satisfied guests, we would simply be an empty shell of a beautiful hotel,” said Keith Morgan, General Manger, Courtyard by Marriott New Braunfels River Village.

This recognition is based upon many different factors including Hotel Staff Service, Guest Room, Hotel Amenities/Services and Hotel Restaurant. The hotel has continually sought to improve guest satisfaction through improving customer service and the property since opening in 2009. Recent improvements to the property include a 50 foot sand beach that allows guests to access the Guadalupe River, a feature that few other hotels in the area provide.

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For more information about Hospitality Management or Oldham Goodwin’s other commercial real estate services, visit www.OldhamGoodwin.com or call (979) 268.2000.

For more information about the Courtyard by Marriott New Braunfels River Village or to make reservations, visit http://marriott.com/satnb or call (830) 626.4700.